Data we process
Alignyx Drive™ processes information needed to operate negotiation intelligence workflows, buyer-room experiences, subscription billing and account administration, security controls, support, and website communications. Globerian Financial Group LLC operates Alignyx Drive™ and acts as the contracting seller for the public subscription offer.
- Account and business contact data, such as name, email address, role, dealership affiliation, tenant, account status, and support contact details.
- Dealership workflow data, such as lead context, appointment status, vehicle interest, trade-position context, offer and counteroffer notes, manager review notes, and customer continuity tasks submitted by authorized users.
- Billing and subscription records processed through Stripe, such as customer, subscription, invoice, tax, payment-status, portal, and checkout metadata. Full payment card numbers should be entered only in Stripe-hosted payment fields.
- Security, audit, and operational metadata, such as authentication events, one-time-code references, request diagnostics, webhook references, readiness status, support history, and version/acceptance records.
Restricted data
The current product is not approved to receive every category of dealership or consumer information. Do not submit restricted data unless a signed agreement specifically authorizes the category and the necessary safeguards are in place.
- Do not submit Social Security numbers, dates of birth, driver's license numbers, passport numbers, bank account numbers, full credit applications, consumer reports, credit scores, passwords, secret keys, payment card numbers outside Stripe, health information, biometric identifiers, children's information, or precise geolocation.
- Do not use Alignyx Drive™ as the required archive for deal jackets, retail installment contracts, lender submissions, title documents, insurance documents, warranty contracts, adverse-action records, or legal notices unless a signed agreement expressly adds that function.
- If Customer wants to import CRM, DMS, lender, OEM, or bulk consumer records, a data processing agreement and integration-specific review should be completed first.
How data is used
Alignyx Drive uses customer-provided and system-generated data to provide the subscribed service, maintain accounts, process payments, respond to support requests, protect the platform, improve product quality, and comply with applicable law.
- The service is intended for legitimate dealership business use by authorized personnel.
- Customers remain responsible for notices, permissions, consents, and legal bases required for dealership data submitted to the service.
- Data may be used to generate summaries, prioritization, workflow recommendations, support diagnostics, billing verification, abuse prevention, service improvement, and required legal or accounting records.
Roles and rights
For dealership workflow data submitted by a customer, Globerian Financial Group LLC generally acts as a service provider or processor for the customer, subject to the applicable agreement. For website visits, account administration, billing, security, and direct support communications, Globerian Financial Group LLC may act as an independent business or controller.
Privacy rights and required notices may vary by location, customer type, data category, and applicable law. Requests should be sent to founder@toneiq.ai with enough information to verify the request and route it to the correct customer account.
Service providers
Hosting, database, billing, and operational service providers are listed in the subprocessor page. These providers may process limited information as needed to deliver, secure, bill, and support the service.
Retention and deletion
Alignyx Drive™ retains data as needed to provide the service, maintain security and auditability, support billing and accounting records, comply with legal obligations, resolve disputes, and enforce agreements. Deletion, export, or correction requests may be limited by customer instructions, legal duties, backup systems, security records, accounting records, and active disputes.
Requests
Privacy questions, access requests, correction requests, deletion requests, or support concerns should be sent to founder@toneiq.ai or through another support channel made available by Alignyx Drive with enough account detail for Alignyx Drive to verify and route the request.